Conflict Training

Training as an intervention has many applications in either resolving conflict or in preventing it in the first place. However, we need to be clear what the issue is and what the objectives are before implementing a potential solution. Let’s start with prevention versus cure:

Training Interventions

Each training intervention below is clearly identified by its target audience

Insights - Understanding the Evolving Healthcare Landscape

Suitability:

Outcome:

Ironically, much conflict arises out of teams not fully understanding the environment they are working within and how it is changing. Conflict arises out of both the debate over what best to do and the substantially increased stress and pressure that many people are experiencing as expectations and pressure are increased.

Ensuring the team fully understands the environment in which they operate and clearly how the team purpose fits in with this brings instant team effectiveness benefits. This is best delivered through the Medicology Insights programme with an experienced facilitator who will use the programme to develop shared vision and a common commitment to achievement.

Learn more: Insights Day - Understanding the Evolving Healthcare Landscape

Insights can also be delivered cost-effectively by e-learning as either

People, Relationships & Conflict - Improving Interpersonal Effectiveness

Suitability:

Outcome:

At its simplest level but extremely effective, team performance, morale and harmony can be fundamentally improved by adoption of the Medicology programme; People, Relationships & Conflict - Improving Interpersonal Effectiveness. This hugely successful programme delivers an enhanced understanding of people, difference and behavioural drivers, as well as how to get the best from teams in the areas of deployment, interaction, communication skills and more.

The programme is designed to be run over two days, preferable but not essentially consecutive, allowing adequate exploration of the full extent of psychological drivers. It can also be adapted as a one day accelerated programme designed to be run as an ‘away day’ specifically for team building purposes.

Learn more: People, Relationships & Conflict - Improving Interpersonal Effectiveness

Leadership Development

Suitability:

Outcome:

The leader is probably the single most important driver of team effectiveness, harmony, performance and morale. An undeveloped leader has the ability to inadvertently wreak havoc with the team and therefore effective leadership development is often a necessary precursor to a high performance team.

The simplest solution is to send the team leader on the Medicology programme; Leadership Masterclass for Healthcare Professionals, during which they will discover how to appropriately lead teams, manage difference, set effective direction and create the conditions for high performance. However, as part of a longer term strategy for either conflict resolution & prevention or organisational effectiveness improvement, it is better to engage with us and let us help you define a distinct programme designed to deliver against specific objectives.

Medicology has a number of off-the-shelf programmes aimed at leaders of different stages and remits, any of which can be specifically tailored to more exacting requirements when brought in-house.

Programmes

Improving Communication Skills

Suitability:

Outcome:

The precursor to much conflict is ineffectual communications, for instance an innocently worded email that incites an extensive negative response, rapidly escalating into a full blown conflict. Communications training is practical in nature and designed to help people increase interpersonal effectiveness and avoid creating inadvertent conflict. It tends to be tailored towards the audience it serves as the context of communications can vary widely. For instance, mid-level staff use communications predominantly in an operational context to do day-to-day work, whereas senior people tend to use it more as an influencing tool.

Medicology has three types of courses for improving communications and can construct programmes designed to deliver against very specific requirements.

Assertiveness

Suitability:

Outcome:

Much conflict arises out of the misbalance in assertiveness between under and overly assertive people. The issues of assertiveness run to the heart of the psychological makeup of the people concerned and both under and over assertion have been demonstrated to lead to severe consequences in the healthcare and other environments (in the airline industry they have been linked directly to crashes).

Medicology takes a supportive approach to assertiveness, seeking to help individuals develop behaviours and communication skills that increase their personal effectiveness without undermining their self-esteem or forcing them to inherently change.

Learn more: Assertiveness without Aggression

The Medicology team will be able to advise you on the best overall approach. In the first instance, contact Sara Watkin, Medical Director, on 07855 312529 or